Let your customer return their order themselves.
Custom return rules + a returns page for your store. The end customer enters their phone number, views their orders, and requests a return based on the rules you set.
Returns Management
Smart Returns, Zero Chaos
From the moment a return is requested, through label creation and receiving, to inspection and restocking — every step is clear and documented.
How do returns work?
The return journey from request to restocking
Return Request
Identify Reason
Return Label
Receive via App
Inspect & Review
Restock
Returns problems solved by a smart system
Every problem that used to delay returns and cost you money — the system now tracks and solves it automatically.
What's the problem?
The customer returns the order with no clear way to document the reason
How we solved it?
Whether it's a full or partial return, each product is linked to a return reason. A clear record for every return makes tracking and analysis easy.
What's the problem?
Creating a return label manually takes too much time
How we solved it?
The system automatically creates a return label through connected shipping carriers or via your own driver. No need to leave the system.
What's the problem?
The customer wants to return only 2 items from an order of 10 and it messes everything up
How we solved it?
Dqq creates a new return order identical to the original with only the selected products, including a return label and receiving via the app — everything organized.
What's the problem?
Returns go back and get mixed with good inventory without inspection
How we solved it?
Link returns to a dedicated location in the warehouse. Quantities go to the returns section first for review and inspection, then you decide: restock on shelves or ship back.
What's the problem?
No one is responsible for receiving returns — everyone handles them however they want
How we solved it?
Assign a dedicated employee for returns who receives quantities via the app with automatic logging in the activity log and inventory increase.
Coming Soon
Non-returnable Products
Define products that cannot be returned
Rules by City
Riyadh 7 days, Jeddah 5 days
Returns Page for Store
Enter phone number and return by themselves
Your returns are under control from day one.
Documentation, inspection, and restocking — everything organized and connected through the app.
Join Dqq